In which cases should I report an incident to Drivy?

At the end of a rental, you might notice new signs of wear and tear, or damage.

We will support you to make sure you receive compensation for any damage, but don’t forget that this is different from normal wear and tear – here is a guide to help you work out the difference.

Damage is deterioration due to an incident such as a bump or a scrape, or an accident with a third party. In this case, the owner clearly has a right to compensation. You can settle such cases amicably or report an incident to Drivy.

Normal wear and tear arising from the correct use of the vehicle is an ordinary part of hiring out a car. The owner cannot be compensated for normal wear or tear to the inside or outside of their vehicle.

Let’s take a look at the different scenarios.

Chips:

Wear and tear: small chips in the paintwork less than 1.8 cm in diameter (the size of a 5-pence piece), as long as they do not leave the metal exposed. Example: gravel hits the bottom of the driver door and chips the paint in a few places, each smaller than a 5-pence piece.

Damage: chips larger than 1.8 cm in diameter, or that leave the metal exposed.

Dents:

Wear and tear: dents smaller than 1 cm in diameter, with no chipped paint, up to a maximum of 2 per section of bodywork. Example: you notice 2 dents smaller than 1 cm on your roof, and the paint is not chipped - this is acceptable.

Damage: dents larger than 1 cm in diameter, with chipped paint, regardless of their location on the car.

Scratches:

Wear and tear: scratches or scuffs up to 2.5 cm in diameter, with no chipped paint, are acceptable. Example: you notice a scratch 2 cm in diameter that cannot be felt with a fingernail – this is acceptable.

Damage: scratches measuring more than 2.5 cm that can be felt with a fingernail are not acceptable (these are not micro-scratches – the top coating or paintwork has come off).

Glass and vision:

Wear and tear: An impact on the windshield smaller than a 2€/£1 coin. Micro-scratches on any glass elements that do not affect the field of vision are acceptable. Example: you notice a few micro-scratches on the front left headlight, but there are no cracks and the headlight appears unaffected.

Damage: any impact larger than a 2€/£1 coin, crack or hole in a glass element, or an element that affects vision (the windscreen, for example).

Rims and hubcaps:

Wear and tear: any scratch or scuff less than 2.5 cm in diameter, as long as the rim or hubcab is not cracked or broken. Example: you notice a scrape measuring less than 2.5 cm on one of the hubcaps, but the hubcap is not cracked or broken.

Damage: any scratch or scuff measuring more than 2.5 cm, or a cracked or broken hubcap or rim.

Vehicle interior:

Wear and tear: anything measuring less than 2.5 cm, excluding breakages, deep scratches, holes, dents and burn marks. Example: you notice a slight mark on the glovebox that is 2 cm long, but the plastic is not scuffed – this is acceptable.

Damage: breakage of an internal part, or deep scratches, holes, dents or burn marks.

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