The renter must report a theft to the police within 48 hours (24 hours for the UK). Drivy’s insurance will refund you the value of your vehicle, determined by an expert, or at the purchase price if your vehicle is less than 12 month old.
Drivy also covers cases of misappropriation, i.e. theft by the renter. You must file a report with the police within 48 hours and declare the theft to Drivy. The incident report is 100% online. Go to Drivy website (not the app), then Your rentals > Selected rental > Report an incident .
Our claims team cannot open an incident report by phone: it is your online incident report that triggers the opening of your claim file.
The process of meeting the renter in person and checking their identity makes misappropriation highly unlikely. This is why you must be uncompromising when performing these checks at check-in.
For Open rentals, these verifications are taken care of by Drivy.