If you want to get compensation after a cancellation, you should submit a request within 24 hours following the cancellation. After this delay, we won’t be able to open a compensation request and you will have to find an arrangement directly with the driver.
To submit a request, go to Your Rentals > Selected rental > Compensation request following a cancellation.
A compensation request can be accepted if you can prove the driver is responsible for the cancellation (didn’t show up, unavailable, wanted to cancel, ...). However, if the rental was cancelled because the driver’s profile couldn’t be verified, you won’t be compensated.
You can find more information on compensation and cancellation fees here.