In which cases can I request a compensation after a cancellation?

If you want to contest the fees applied, you must submit a refund request within the 24 hours following the cancellation to suspend the driver’s refund. Attach any photo or evidence supporting your request. After this delay, we won’t be able to open a refund request and you will have to find an arrangement directly with the driver.

Admissible compensation requests :

A compensation request can be accepted if you can prove the driver is responsible for the cancellation (didn’t show up, unavailable, wanted to cancel ...).

Submit a refund request following a cancellation :

Go to Your Rentals > Selected rental > Compensation request following a cancellation within the 24 hours following the cancellation to suspend the driver’s refund.After this delay, we won’t be able to open a refund request and you will have to find an arrangement directly with the driver. Attach any photo or evidence supporting your request. Be reactive to our information requests if necessary.

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