If you cancel a rental, no fees are applied to you, but in case of repeated and /or unjustified cancellations, measures can be taken up to suspending your account. In some cases, you can be compensated if the driver cancelled.
When a driver books a rental on Drivy, he can cancel it for free within the 4 hours following his payment. After this 4-hour period, here is the cancellation policy :
The rental can be canceled anytime for free. The driver is fully refunded within 3 business days.
If you are responsible for the cancellation (you are no longer available, don’t want to rent the vehicle anymore, don’t show up at check-in …) : The driver will be fully refunded within 3 business days.
If the driver is responsible for the cancellation (wants to cancel, doesn’t show up at check in…) :
You will be compensated of 50% of your expected revenues on the first 7 days of the rental max.
If the driver canceled the rental and you want to contest the full refund of the driver, you must submit a compensation request within the 24 hours following the cancellation to suspend the driver’s refund. Attach any photo or evidence supporting your request. After this delay, we won’t be able to open a refund request and you will have to find an arrangement directly with the driver.
To cancel a rental, go to Your Rentals > Selected rental > Cancel the rental.