When you accept a rental, you commit to providing a car to the driver. As a consequence, fees may apply if you cancel a rental. The amount of these fees will depend on when you cancelled the rental:
Additionally and in case of repeated and /or unjustified cancellations, measures can be taken up to suspending your account.
In some cases, you can be compensated if the driver cancelled.
When a driver books a rental on Drivy, he can cancel it for free within the 4 hours following his payment. After this 4-hour period, here is the cancellation policy :
More than 48 hours before the beginning of the rental:
The rental can be canceled anytime for free. The driver is fully refunded within 3 business days.
Less than 48 hours before the beginning of the rental:
If you are responsible for the cancellation (you are no longer available, don’t want to rent the vehicle anymore, don’t show up at check-in …): the driver will be fully refunded within 3 business days.
If the driver is responsible for the cancellation (wants to cancel, doesn’t show up at check in…): you will be compensated of 50% of your expected revenues on the first 7 days of the rental max.
NB: If the rental was cancelled because the driver’s profile couldn’t be verified, you won’t be compensated.
You have 24h after the cancellation to request for compensation.
To cancel a rental, go to Your Rentals > Selected rental > Cancel the rental.