In case of damages during the rental, repairs will be covered by Drivy's insurance. You'll need to report every damage to the owner and the owner will then report the damage to Drivy so the insurance can take over.
If you are responsible for the damage, or if no guilty party is identified (e.g. if the car is damaged in a car parking), Drivy’s insurance will cover the repairs, but you will have to pay the excess. If you subscribed to the excess reduction option, the amount to pay will be less important.
In case of damage, the excess will be debited from the card you used at booking.
For example, for a car in the Eco category, with a deductible of 900€ (without the deductible reduction option), if you scratch the car and cause €250 of damage, you will pay €250. On the other hand, if you have an accident leading to €3,000 of repairs, you will only pay €900.
For example, for a car in the Eco category, with a deductible of 800£ (without the deductible reduction option), if you scratch the car and cause £250 of damage, you will pay £250. On the other hand, if you have an accident leading to £3,000 of repairs, you will only pay £800.
If you find an amicable settlement with the owner, no fees will be applied. However, as soon as Drivy is required to intervene to handle an incident you will be charged a fee.
In the case of Drivy Open rental, if you damage the car and don't report it, you'll be charged an additional 90€.
Finally, in the case of an at-fault accident with a third-party that wouldn't be declared to the owner or to Drivy, €382 of third-party insurance claim management fee will be applied.