In case of damage during the rental, repairs will be covered by Drivy's insurance. You'll need to report every damage to the owner, even if you’re not responsible for the damage. The owner will then report the damage to Drivy so the insurance can take over.
If you don’t report damage during a Drivy Open rental, you’ll be charged an additional management fee.
NB: Please be aware that if you don’t respect our conditions, you might be denied insurance coverage.
If you’re responsible for the damage or if no guilty third party is identified
In this case, you’ll have to pay for the repair costs, up to the amount of your excess. If you paid for the excess reduction option, the amount you will have to pay will be reduced.
For instance, if your excess is 900€/£800 and the damage costs 1200€/£1200 to repair, you will only pay 900€/£800. But if the damage costs 500€/£ to repair, you will pay 500€/£.
In the event of multiple incidents that are unrelated, one excess will be applied per incident. If you have taken the excess reduction option, we will apply the reduced excess to the highest value claim and a full excess on the additional claim(s).
For instance, if the first damage costs 500€ and the second damage costs 300€, you'll be charged 250€ for the first and 300€ for the second.
The excess amount depends on the country you’re renting in and on the car category. Find the excess per category here.
If you’re not responsible for the damage
Our insurer, Allianz, is in charge of deciding liability in case of damage. If their report concludes that you weren’t responsible for the damage, you won’t have to pay anything.
NB: In some cases, we debit the amount of your excess as a precaution while liability is being decided. We promptly refund you once Allianz confirms you're not liable. In all cases, our team will keep you updated.
If you and the owner reach an amicable settlement, no fees will be applied.
However, as soon as Drivy is required to intervene to handle an incident, you’ll be charged a fee.
In the case of a Drivy Open rental, if you damage the car and don't report it, you'll be charged an additional 90€.
Finally, if you cause damage to a third-party without declaring it to the owner or Drivy, a €382 third-party insurance claim management fee will apply.