Under what circumstances can I get a full refund after a cancellation?

If you want to contest the fees applied, you must submit a refund request within the 24 hours following the cancellation to suspend the payment to the owner. Attach any photo or evidence supporting your request. After this delay, we won’t be able to open a refund request and you will have to find an arrangement directly with the owner.

Admissible refund requests :

Situations where a full refund after a cancellation is accepted enter one of this 3 categories :

  • The owner was no longer able to perform the rental (no available, wants to cancel)
  • The vehicle was not in conformity with the listing description or presents a major security default.
  • You faced a force majeure situation preventing you from performing the rental.

Submit a refund request following a cancellation :

Go to Your Rentals > Selected rental > Refund request following a cancellation within the 24 hours following the cancellation to suspend the owner’s payment. After this delay, we won’t be able to open a refund request and you will have to find an arrangement directly with the owner. Attach any photo or evidence supporting your request. Be reactive to our information requests if necessary.

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