What do I do if the driver travels further than expected or returns the vehicle with a different level of fuel?

You have 48 hours after check-out to request a price update if the driver has travelled further than expected, or if the fuel is not at the same level as it was at check-in.

For a traditional rental:

  • If you used a mobile agreement: the price update at the end of the rental must be applied when the check-out agreement is signed on the mobile app. Enter the mileage at the end of the rental, enter the estimated amount if there is a difference in the fuel level (based on the usual cost of a full tank) then confirm the price update after the driver has signed the agreement.

  • If you used a paper agreement: after the end of the rental, go to the relevant rental page, then click on ‘Price update (fuel, distance)’. You can then report the number of miles travelled and an estimated amount if the fuel level is different (based on the usual cost of a full tank) before confirming the update.

For a Drivy Open rental:

  • If your vehicle is compatible, all adjustments will be done automatically! The price will be updated automatically at the end of the rental depending on the distance travelled and the level of fuel the vehicle is returned with. Find out more on Open adjustments here.

  • Some vehicles aren’t compatible yet – we’re working on it! In this case, sign in to your account, go to the relevant rental page, then click on ‘Price update (fuel, distance)’. You can then report the number of miles travelled and an estimated amount if the fuel level is different (based on the usual cost of a full tank) before confirming the update.

NB: However, if the driver does not travel as far as expected, they will not receive any money back at the end of the rental. The miles included in the rental price are not refunded. However, you must update the price in favour of the driver if they return the vehicle with more fuel at the end of the rental.

Note that there is a Drivy commission on mileage adjustments. You get 70% of the mileage adjustments drivers pay, and 100% of fuel adjustments.

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