French Customer Support

Customer Support - PARIS - Full-time

We believe shared cars are a better way to move around, offering more flexibility and more convenience. We are already the #1 car rental marketplace in Europe, and we believe the adoption will be 100 times larger in just a few years. We are present in several countries, have great mobile apps, and kick-ass hardware. And we’re just getting started.

The Drivy “Customer Support” department plays an essential role as it is the first contact point with our users. It guarantees our ability to satisfy our customers and provide them with an exceptional experience. As a customer support agent, you will be one of the pillars of our success and responsible for our users satisfaction.

The team's daily work is to assist our owners and our divers in their use of our service by answering their questions but above all to provide them with all our help when they encounter a problem during their rental (ex : disputes, breakdowns...). You will be facing new challenges every day and will prove your listening skills, your Drivy issues understanding and your ability to stay positive at all times.

We are looking for a person bilingual in French and another european language to help creating the new Drivy support team as we are opening new countries.

You will join our international team of 15 people based in Paris (02ème) and already composed of French, German, Spanish, Dutch, Polish... team members.

Responsibilities

  • Help our members in the use and understanding of our service
  • Advise our users during the different situations they might encounter when renting a car
  • Make decisions and arbitrate complex situations
  • Be the first Drivy contact point with our users and therefore our best ambassador
  • Raise possible improvements of our platform and our service

Requirements

  • You are perfectly Bilingual in French and in another european language
  • Passionate about human contact : you love listening, understanding and solving problems
  • You are assertive, you accept responsibility and accountability and are able to handle difficult situations by phone
  • You love solving problems, investigating and finding the best trade-offs
  • You know how to manage conflicting situations and stay calm in all circumstances
  • You are multi-skilled, reactive and autonomous